1205-06 Regent Chambers, 208 Nariman Point, Mumbai – 400 021 Email: email@example.com Tel: 022 – 43022222 / 66306612 / 14
Investor Grievance Contact
For any complaints or grievances, please feel free to contact us at Email: firstname.lastname@example.org (any resume sent to this email ID will not be considered)
Filing of complaints on SCORES – Easy & Quick
a. Register on SCORES Portal
b. Mandatory details for filing complaints on SCORES: i. Name, PAN, Address, Mobile Number, Email ID
i. Effective Communication ii. Speedy Redressal of the grievances
Prevent unauthorized transactions in your account -> update your mobile number / Email ID with your stock broker. Receive information of your transactions directly from Exchange on your mobile/email at the end of the day.
- Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.
- Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.
- Pay 20% upfront margin of the transaction value to trade in cash market segment.
- Investors may please refer to the Exchange’s Frequently Asked Questions (FAQs) issued vide notice no. 20200731-7 dated July 31, 2020 and 20200831-45 dated August 31, 2020 and other guidelines issued from time to time in this regard.
- Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month.
Advisory – KYC Compliance
- All investors are requested to take note that 6 KYC attributes i.e. Name, PAN, Address, Mobile Number, Email id and Income Range have been made mandatory. Investors availing custodian services will be additionally required to update the custodian details.
- The last date to update KYC is on or before March 31, 2022.
- Thereafter non-compliant trading accounts will be blocked for trading by the Exchange.
- The non-compliant demat accounts will be frozen for debits by Depository Participant or Depository.
- On submission of the necessary information to the stockbroker and updation of the same by the stockbroker in the Exchange systems and approval by the Exchange, the blocked trading accounts shall be unblocked by the Exchange on T+1 trading day.
- The demat account shall be unfreezed once the investor submits the deficient KYC details and the same is captured by the depository participant in the depository system.
- To ensure smooth settlement of trades, the investors are requested to ensure that both the trading and demat accounts are compliant with respect to the KYC requirement.
- The investors are hereby requested to comply with the regulatory guidelines issued by Exchanges and Depositories from time to time with regard to KYC compliance and related requirements.
Know / Locate your Stock Broker
i) Basic details of the Stock Broker
|Stock Broker |
|Branch Address |
|Contact Number||Email id|
|DARASHAW & COMPANY PVT LTD||INZ000231438||1205-06, Regent Chamber, Nariman point, Mumbai-400021.||1205-06, Regent Chamber, Nariman point, Mumbai-400021.||022-43022100||CONSUMERHELP@DARASHAW.COM|
Complaint Redressal Communications between The Trading Members and Investors. Escalation Matrix:
|Details of||Contact Person||Address||Contact No.||Email Id|
|Head of Customer care||Mr. Dhanraj Kunder|| |
1205/06 , Regent
Nariman Point Mumbai – 400020
|Compliance Officer||Ms. Bina Shah|| |
1205/06 , Regent
Nariman Point Mumbai- 400020
|Managing Director||Mr. Darashaw K. Mehta|| |
1205/06 , Regent
Nariman Point Mumbai- 400020
ii) Names and contact details of all Key Managerial Personnel including the Compliance Officer
|Sr. No.||Name of the Individual||Designation||Contact Number||Email id|
|1||DAISY KDB MEHTA||Directoremail@example.com|
|2||BAMAN K MEHTA||Directorfirstname.lastname@example.org|
|3||DARASHAW K MEHTA||Directoremail@example.com|
|4||BINA SHAH||Compliance Officerfirstname.lastname@example.org|
Please note our bank details of Up streaming Client Nodal Bank Account (USCNBA)
|Name of Bank Account||Bank Name||Account No.||IFSC Code||Segment|
|Darashaw & Company Pvt. Ltd.-USCNB account||HDFC Bank||00600340023927||HDFC0000060||Cash Segment|
|Darashaw & Company Pvt. Ltd.-USCNB account||HDFC Bank||00600340024835||HDFC0000060||Equity Derivatives & Currency Segment|
|Darashaw & Company Pvt. Ltd.-USCNB account||Axis Bank||912020059451426||UTIB0000004||Cash Segment|
“ Investors are requested to note that Stock broker Darashaw Company & Pvt. Ltd. is permitted to receive money from investor through designated bank accounts only named as Up streaming Client Nodal Bank Account (USCNBA). Stock broker Darashaw Company & Pvt. Ltd. is also required to disclose these USCNB accounts to Stock Exchange. Hence, you are requested to use following USCNB accounts only for the purpose of dealings in your trading account with us. The details of these USCNB accounts are also displayed by Stock Exchanges on their website under “Know/Locate your Stock Broker.”
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1205-06 Regent Chambers,208 Nariman Point, Mumbai – 400 021, Tel: +91-22-43022222
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