Registered Office

Mumbai

1205-06 Regent Chambers, 208 Nariman Point, Mumbai – 400 021 Email: contact@darashaw.com Tel: 022 – 43022222 / 66306612 / 14

Investor Grievance Contact

For any complaints or grievances, please feel free to contact us at Email: consumerhelp@darashaw.com (any resume sent to this email ID will not be considered)

Filing of complaints on SCORES – Easy & Quick

a. Register on SCORES Portal

b. Mandatory details for filing complaints on                SCORES: i. Name, PAN, Address, Mobile Number, Email   ID

c. Benefits:

 i. Effective Communication ii. Speedy Redressal of the grievances

Attention Investor

Prevent unauthorized transactions in your account -> update your mobile number / Email ID with your stock broker. Receive information of your transactions directly from Exchange on your mobile/email at the end of the day.

1. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.
2. Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.
3. Pay 20% upfront margin of the transaction value to trade in cash market segment.
4. Investors may please refer to the Exchange’s Frequently Asked Questions (FAQs) issued vide notice no. 20200731-7 dated July 31, 2020 and 20200831-45 dated August 31, 2020 and other guidelines issued from time to time in this regard.
5. Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month.

For applying at Darashaw kindly use the application form or for financial services please use careers@darashaw.com and for consultancy use careers-consultancy@darashaw.com

Advisory – KYC Compliance

1. All investors are requested to take note that 6 KYC attributes i.e. Name, PAN, Address, Mobile Number, Email id and Income Range have been made mandatory. Investors availing custodian services will be additionally required to update the custodian details.
2. The last date to update KYC is on or before March 31, 2022.
3. Thereafter non-compliant trading accounts will be blocked for trading by the Exchange.
4. The non-compliant demat accounts will be frozen for debits by Depository Participant or Depository.
5. On submission of the necessary information to the stockbroker and updation of the same by the stockbroker in the Exchange systems and approval by the Exchange, the blocked trading accounts shall be unblocked by the Exchange on T+1 trading day.
6. The demat account shall be unfreezed once the investor submits the deficient KYC details and the same is captured by the depository participant in the depository system.
7. To ensure smooth settlement of trades, the investors are requested to ensure that both the trading and demat accounts are compliant with respect to the KYC requirement.
8. The investors are hereby requested to comply with the regulatory guidelines issued by Exchanges and Depositories from time to time with regard to KYC compliance and related requirements.

• Investor Grievance Redressal Mechanism

Know / Locate your Stock Broker

i)  Basic details of the Stock Broker

Stock Broker Name	Registration Number	Registered Address	Branch Address (if any)	Contact Number	Email id
DARASHAW & COMPANY PVT LTD	INZ000231438	1205-06, Regent Chamber, Nariman point, Mumbai-400021.	1205-06, Regent Chamber, Nariman point, Mumbai-400021.	022-43022100	CONSUMERHELP@DARASHAW.COM

  Complaint Redressal Communications between The Trading Members and Investors. Escalation Matrix:

Details of	Contact Person	Address	Contact No.	Email Id
Head of Customer care	Mr. Dhanraj Kunder	1205/06 , Regent Chambers, 208 Nariman Point Mumbai  – 400020	022-43022138	dhanraj-kunder@darashaw.com
Compliance Officer	Ms. Bina Shah	1205/06 , Regent Chambers, 208 Nariman Point  Mumbai- 400020	022-43022300	bina-shah@darashaw.com
Managing Director	Mr. Darashaw K. Mehta	1205/06 , Regent Chambers, 208 Nariman Point  Mumbai- 400020	022-43022130	dara-mehta@darashaw.com

ii)  Names and contact details of all Key Managerial Personnel including the Compliance Officer

Sr. No.	Name of the Individual	Designation	Contact Number	Email id
1	DAISY KDB MEHTA	Director	022-22851539	daisy-mehta@darashaw.com
2	BAMAN K MEHTA	Director	022-22023969	baman-mehta@darashaw.com
3	DARASHAW K MEHTA	Director	022-22851539	dara-mehta@darashaw.com
4	BINA SHAH	Compliance Officer	022-43022100	bina-shah@darashaw.com

 

Finding out Status of the Complaint Basis Ticket Number Etc. 

 Offline account opening procedure 

 Filing a complaint on designated email id Toll-free number

 

 

Please note our bank details of Up streaming Client Nodal Bank Account (USCNBA)

Name of Bank Account	Bank Name	Account No.	IFSC Code	Segment
Darashaw & Company Pvt. Ltd.-USCNB account	HDFC Bank	00600340023927	HDFC0000060	Cash Segment
Darashaw & Company Pvt. Ltd.-USCNB account	HDFC Bank	00600340024835	HDFC0000060	Equity Derivatives & Currency Segment
Darashaw & Company Pvt. Ltd.-USCNB account	Axis Bank	912020059451426	UTIB0000004	Cash Segment

“ Investors are requested to note that Stock broker Darashaw Company & Pvt. Ltd. is permitted to receive money from investor through designated bank accounts only named as Up streaming Client Nodal Bank Account (USCNBA). Stock broker Darashaw Company & Pvt. Ltd. is also required to disclose these USCNB accounts to Stock Exchange. Hence, you are requested to use following USCNB accounts only for the purpose of dealings in your trading account with us. The details of these USCNB accounts are also displayed by Stock Exchanges on their website under “Know/Locate your Stock Broker.”